Many means of communication exist in a firm: telephone, fax, mail service, e-mail, chat, Internet, electronic document, database, booklet, pamphlet, etc.

The message in a communication is important but the message support also is. The corporative image that is conveyed in each of these communications must be considered like an extension of the firm itself.

Each communication must be classified in a certain way so it may become an information and a useful reference for the organization. To avoid the growth and the useless duplication of documents, one must rationalize the ways to diffuse, optimize and integrate the tools producing these communications.

Example: Mark wants to consult the daily report of the accountant, without realizing that she wrote the date in the following way: month/day/year. Mark consults the wrong report, believing that it is rather day/month/year and gives the wrong informations to the banker.

Frappier Consultant offers you to make the inventory and the evaluation of all your means of communication used in the firm. We will recommend you simple solutions to improve the classification structure of the informations. We will propose you to bring the necessary changes to homogenize the corporative image conveyed in each of the means of communications by bringing a new and well-informed glance over all aspects of the ways to communicate, as well as for the work process of your firm.